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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Deanna Whitted

April 8, 2024

4  out of  5
rating by Deanna Whitted
"Excellent staff. I was tempted to change agents and/or insurance companies but the staff persevered to make sure my issues were resolved. I would recommend every time someone asks. And not because it's State Farm but because of the staff at the agency."
We responded:
"Thank you for your kind words, Deanna! We're thrilled to hear that our staff provided you with excellent service and resolved your concerns. Your recommendation means the world to us, and we're grateful for your trust and loyalty. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help! - Crystal Robertson State Farm Insurance Agent"
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Keith Kennedy

March 26, 2024

5  out of  5
rating by Keith Kennedy
"Cortez and Brandi are amazing. They bundled and packaged my personal and business insurance wonderfully. Amazing, friendly, professional service. A1!"
We responded:
"Hey there Keith! Thank you for leaving us a 5 star review. We are happy to hear that Brandi and Cortez were able to help you with your personal and business insurance. Feel free to give us a call or stop by if there is anything we can do for you!- Crystal"
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Sandra Butler

March 22, 2024

5  out of  5
rating by Sandra Butler
"Brandi was very informative and friendly. Thank you for your input on home insurance."
We responded:
"Hi Sandra! Thank so much for taking the time to leave us a great review. We will be sure to let Brandi know what an experience she created for you! If you have any questions about your Home Owners insurance please feel free to reach out or stop by Crystal Robertson State Farm."
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Kemberlee Prince

March 7, 2024

5  out of  5
rating by Kemberlee Prince
"I worked with Monique Irwin today and it was such a pleasure to work with her. She was claim, courteous, and detailed(I had a lot of questions lol). She went above and beyond her expectations. If you are looking for great insurance for a price you can afford please see Monique at State Farm at their 7 mile location!"
We responded:
" 🌈 Thank you for choosing us, and we're delighted to hear about your positive experience with Monique. We appreciate your kind words about her professionalism and attention to detail. If you have any more questions or need further assistance, don't hesitate to reach out to the Crystal Robertson State Farm Agent Office. We're here for you! 🌸🤝 "
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Patricia Gardenhire

March 7, 2024

5  out of  5
rating by Patricia Gardenhire
"I worked with Emonie and she was amazing, she took her time to help me with my home insurance and auto . I am so grateful how each step was explained and I had an upfront and clear understanding. Thank you"
We responded:
"🏡 We're thrilled to hear that Emonie provided you with exceptional assistance for your home insurance and auto needs. Thank you for sharing your positive experience! If you have any more questions or if there's anything else we can help you with, feel free to reach out. Your satisfaction is our priority at the Crystal Robertson State Farm Agent Office 🚗💼"
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JW

March 7, 2024

5  out of  5
rating by JW
"Great customer service experience! Love the professionalism and positive attitude."
We responded:
"🌟 Thank you for your kind words about our customer service! We're delighted to know that you had a great experience with our team. If there's anything more Crystal Robertson State Farm Agent team can do for you, please let us know. We appreciate your support! 😊👍"
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Rainee Anderson

February 21, 2024

5  out of  5
rating by Rainee Anderson
"Emonie was AMAZING! Literally EVERY other insurance company quoted me $800+ per month for full coverage. She got me full coverage for under $400/m. She saved me THOUSANDS of dollars AND was able to get me insured all in one phone call. I promise she is absolutely amazing and you should give them a call.💚💜💛"
We responded:
"Rainee, thank you for taking the time to share your fantastic experience with us! 🌟 We're delighted to hear that Emonie provided you with exceptional service, securing full coverage at a significantly lower price compared to other insurance companies. At the Crystal Robertson State Farm Agent Office, our goal is to deliver value and outstanding assistance to our customers. Your positive feedback and recommendation are truly appreciated. If you have any further insurance needs or inquiries, don't hesitate to reach out. We're here to assist you. Thank you for choosing us! ~ Crystal Robertson State Farm"
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Shawndra Davis

February 15, 2024

5  out of  5
rating by Shawndra Davis
"Excellent customer service by office staff."
We responded:
"Shawndra, we're overjoyed to hear about your fantastic experience with our office staff's excellent customer service! 🌟 Providing top-notch service is our mission, and we're delighted that you had such a positive encounter. If you ever have questions or need assistance, don't hesitate to reach out. Your satisfaction is our priority, and we're here for all your insurance needs! – Crystal Robertson State Farm Agent"
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Marlynne Moore

February 8, 2024

5  out of  5
rating by Marlynne Moore
"I would highly recommend Bradi Ford of State Farm to anyone in need of insurance. She was very professional and responsive to my evey need. We had some major under writing problems with a loan officer and she handled them like a champ! I was very thankful to have her on my team! She definitely went above and beyond. Thanks Brandi!"
We responded:
"Dear Marlynne, thank you for the fantastic shout-out! 🌟 I'm thrilled to hear that Brandi provided you with top-notch service. Handling those underwriting hiccups like a champ is what we aim for! 🏆 We're here for you whenever you need assistance, and your trust means the world to us. Looking forward to serving you in the future! - Crystal Robertson State Farm Team "
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Aaron Wallen

January 27, 2024

5  out of  5
rating by Aaron Wallen
"Brandi is truly amazing! Her kindness and attentiveness are exceptional. During challenging times, she has consistently made me feel well taken care of. I definitely appreciate her outstanding service."
We responded:
"Thank you so much for your 5 star review! Brandi is truly a rockstar and truly takes the customer experience seriously. I'm so glad you got to experience her in action:-) Please feel free to give us a call here at Crystal Robertson State Farm should you need any additional assistance in the future. We look forward to a long servicing you and your family with all of your insurance needs!!!"
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DangoLand

January 25, 2024

5  out of  5
rating by DangoLand
"Chantel and Brandi were incredible! Their kindness, patience, and knowledge helped to make my housing and life business go off smoothly! This place is great!!"
We responded:
"Thank you so much for your wonderful 5-star review! We're delighted to hear about your positive experience with Chantel and Brandi at Crystal Robertson State Farm Insurance. It's fantastic to know that Chantel and Brandi's kindness and patience made the process of helping you obtaining home owners insurance a simple and pleasant one for you. We take pride in our team's dedication to providing excellent service and making sure our customers feel supported every step of the way. Your feedback reinforces our commitment to delivering exceptional customer experiences. If you ever need further assistance or have more questions, please don't hesitate to reach out to Chantel, Brandi or anyone else on our team. We're here to help and make your insurance journey as smooth as possible."
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Melodi Velez

January 16, 2024

5  out of  5
rating by Melodi Velez
"Emonie is the best."
We responded:
"Melodi thank you so much for the 5 star review. You're right Emonie is a total rockstar and enjoys assisting wonderful people such as yourself. Please give us a call here at Crystal Robertson State Farm with any of your insurance needs!"
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Tyler Steele

January 16, 2024

5  out of  5
rating by Tyler Steele
"I had the pleasure of switching my insurance over to State Farm. Monique was my agent and she made the process super easy and stress free."
We responded:
"Hi there Tyler! Thank you for making the "switch" and most importantly thank you for choosing Crystal Robertson State Farm as your new agency. Monique is a true GEM and takes customer focused consultation personally! I'm so happy you had a chance to experience her top tier service!! Please refer your friends and family as we would absolutely love to service them as well!!! ~ Crystal:-)"
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Taylor Cummings

January 16, 2024

5  out of  5
rating by Taylor Cummings
"Very knowledgeable about different policies and very kind. Made the process go by smoothly. Very happy with my decision and agent!"
We responded:
"Thank you Taylor for the 5 star review!! We are truly happy to hear that your process was smooth and we help you make the right choice! Give us a call here at Crystal Robertson State Farm with any questions!!"
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eugene nolton

January 10, 2024

5  out of  5
rating by eugene nolton
"Excellent Service"
We responded:
"Hi Mr. Nolton Thanks so much for the 5 star review. It was a pleasure speaking with you and we hope to service you here at Crystal Robertson State Farm for many years to come!!!!"
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David Solomon

November 7, 2023

5  out of  5
rating by David Solomon
"I have automobile and homeowners insurance through Crystal Robinson's State farm insurance location. My experience has been excellent, beginning with my agent Imani huddleston, who was so patient with me, reached out to my lender at Bank of America to make sure all concerns were addressed, in addition to her warm and nurturing personality, I could not ask for better. I will be recommending them to my friends and colleagues."
We responded:
"Mr. Soloman thank you so much for your 5 star review. We are so happy to service your auto and home policies. Emonie is such a pillar to our office and always goes above and beyond. Here at Crystal Robertson State Farm we pride ourselves in providing a great customer experience and truly appreciate recognition from awesome customers such as yourself!"
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S C

August 18, 2023

5  out of  5
rating by S C
"I was closing on a property in Detroit and was referred to Crystal Robertson's office. I spoke to Cortez Robertson and he was an absolute DREAM to work with. He was patient, knowledgeable and had personality. I already had a quote, he provided me with his quote and we went over them together and he took the time to explain everything to me, line by line. His customer service is IMPECCABLE and this was probably my top 2 best experiences EVER, of talking to an insurance agent. He's a great representation of this office and I would definitely recommend giving this office a call and at least getting a quote and to see how they may potentially service your insurance needs. Thank you so much Cortez for all of the time you spent with me :)"
We responded:
"We are absolutely thrilled to receive your incredible 5-star review about your experience with Cortez at Crystal Robertson State Farm! 😊🌟 It warms our hearts to know that Cortez went above and beyond to assist you with your property closing in Detroit. Your kind words about his patience, knowledge, and exceptional customer service truly make us proud. We're delighted that Cortez's dedication and personalized approach left such a positive impression. Thank you for highlighting Cortez as a valuable member of our team; he exemplifies our commitment to providing top-notch service. Your recommendation means the world to us, and we're here whenever you need further assistance. Thanks again for choosing Crystal Robertson State Farm for your insurance needs!"
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Willie James Harris III

July 27, 2023

5  out of  5
rating by Willie James Harris III
"Crystal and her team does an amazing job. Been with them for three years and I have no complaints. I'm happy being with State Farm . 💪💯"
We responded:
"Thank you for your glowing 5-star review! We are thrilled to hear that you have had a fantastic experience with the Crystal Robertson State Farm team for the past three years. Delivering top-notch service and ensuring our customers’ satisfaction are our primary goals, and your feedback reaffirms that we are on the right track. We genuinely thank you for your loyalty and trust in our services, and we look forward to continuing to provide you with supportive insurance protections. If there is ever anything you need or any questions you have, please don't hesitate to reach out or visit our office in Detroit. Your satisfaction is our ultimate motivation! 💪💯"
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Geneva Connors

July 22, 2023

5  out of  5
rating by Geneva Connors
"Great sales team , LaTease Rikard and support team, Chantel who answered my questions and ensured that I was educated during the process! It was not about the money but rather the focus was ensuring I understood my policy!"
We responded:
"Thank you for your wonderful 5-star review! And that you for allowing us to help you with your home, auto and life policies. We're thrilled to hear that our sales team, led by LaTease Rikard, and our support team, especially Chantel, provided you with excellent service. Ensuring our customers are well-informed and educated about their policies is of utmost importance to us. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and make sure you have the coverage that meets your needs. Thank you for choosing Crystal Robertson State Farm as your insurance partner, and we appreciate your trust in our team."
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Myka Mitchell

July 1, 2023

5  out of  5
rating by Myka Mitchell
"The staff are whimsical and wonderful. Everyone has a friend."
We responded:
"Hey Myka! We love to hear things like “whimsical and wonderful,” it really lets us know that our energy is infectious and what we do matters to everyone we interact with. You certainly do have friends at Crystal Robertson State Farm because we truly care about your insurance needs and want to be there for you every step of the way. If there is anything else we can do for you, please let us know!"
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Kimberly calloway

May 22, 2023

5  out of  5
rating by Kimberly calloway
"Great service!!!!"
We responded:
"Thank you for the 5-star review, Kimberly! We love providing quality customer service to our State Farm family members and are always happy to help. If you have any questions regarding your insurance needs or any protections we offer, call or stop by Crystal Robertson State Farm Insurance in Detroit."
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James Meyers

April 19, 2023

5  out of  5
rating by James Meyers
"We had to upgrade our insurance to Help the wonderful people from #thecongregationdetroit with their expansion next door. We called all over and settled here with this company these people. Diligent, kind and professional. They asked a ton of questions got us exactly what we needed. Forget internet BS INS quotes, that never allow you to talk to people! Instead call up and talk to real Detroit people and keep the money where it sustainable, with local Detroit Based people. Love and respect."
We responded:
"It's so lovely to hear that you had a positive experience working with Crystal Robertson State Farm to help support #thecongregationdetroit's expansion. It's important to support local businesses and communities, and it’s imperative for us to be able to provide you with the personalized attention and coverage you need. It's refreshing to prioritize communication and building relationships with customers. Thank you for sharing your experience and for supporting local businesses!"
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Gusto Seller

March 17, 2023

5  out of  5
rating by Gusto Seller
"Solve the complex problem."
We responded:
"Thank you so much for leaving a 5-star rating! If there is anything we can do to assist you with your insurance needs, please feel free to reach out to us."
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natasha miller

March 9, 2023

5  out of  5
rating by natasha miller
"WONDERFUL EXPERIENCE with the ladies of this office. Provided a great understanding of policies and billing options !!!"
We responded:
"We certainly know how confusing billing can get so we want to make sure we’re doing everything in our power to make it easy. The Crystal Robertson State Farm team really appreciates your 5-star review, Natasha! You know where to find us if you have any questions and we do also have a mobile app available to give you even easier access to your insurance policies. Thank you!"
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Linda White

February 15, 2023

5  out of  5
rating by Linda White
"i just love this State Farm Office, great customer service. Latease Rickard was a jewel to work with. I would highly recommend this State Farm Office if you are looking for a great insurance company."
We responded:
"Thank you so much for taking the time to leave us a 5-star review, Linda! LaTease is probably a fan favorite at this point, she truly is such a pleasure to work with and speak with. I think it’s safe to say we love you too and are happy to have you in our State Farm family! If there is anything else we can do for you feel free to call or visit Crystal Robertson State Farm Insurance in Detroit, MI."