State Farm® Insurance Agent Crystal Robertson

"Hi there Ms. Walker thank you for your feedback. I’m sorry to hear about your experience and appreciate you bringing this to my attention. After speaking with you, I’m glad we were able to clarify that the change in your premium was related to broader rating adjustments rather than a change tied to switching agents. I understand how frustrating that can feel, especially when it’s unexpected. Regarding communication, our office did make multiple attempts to reach you by phone and text, but it appears we may have missed connecting due to a full voicemail box. That said, we always want to make it easy to reach us, and I take that feedback seriously as we continue improving our follow-up process. I also appreciate the opportunity to review your coverage options with you. While we discussed ways to adjust your policy to help with the premium, I respect your decision to keep your current coverage in place. If there’s anything further we can do to support you, we’re always here to help. — Crystal "

"Thank you so much for your kind words and glowing recommendation! We’re thrilled to hear that Cortez, Chantel, and the entire team have been able to provide you with friendly, professional service and great insurance rates. Your trust means the world to us, and we’re honored that you’ve chosen to make us your insurance home. We look forward to continuing to support you and your loved ones for years to come. Thanks again for sending your friends and family our way — it truly means everything to us! 🫶🏽 ~ Crystal "

"Earl, thank you for continuing to trust our State Farm team. Your're right Chantel is great!!!! It’s our pleasure to help protect what matters most to you. ~ Crystal "

"Thank you so much for this incredibly kind and thoughtful review—it truly means more than you know. I’m so glad we were able to get you through such a stressful situation, especially with everything coming from the lender all at once. I know how overwhelming that process can be, and I appreciate you trusting me to help navigate it with you. My goal is always to make sure you feel supported, informed, and taken care of every step of the way, and to communicate as clearly and promptly as possible. I’m grateful for your patience and communication—we truly made a great team! Thank you again for your trust and for allowing me to be part of such an important moment. I look forward to staying connected and helping you with anything you need in the future. ~Crystal "

"Five stars — thank you so much! We’re so glad you chose us for your insurance needs. ~ Crystal Robertson - State Farm Insurance Agent "

" We appreciate your trust in us, Audrey! We’re here anytime you have questions, need help, or want to review your policy. Crystal Robertson - State Farm Insurance Agent "

"Robert, we appreciate you taking the time to share such a thoughtful review. We are proud to have you as part of the State Farm family! Crystal Robertson - State Farm Insurance Agent "

"Mr. Jackson thanks so much for leaving this glowing review. It's our goal to quickly resolve any issues that may arise while making sure its a seamless process for you and Brandi is the best at it! Please dont hesitate to give us a call here at Crystal Robertson StateFarm should you have any additional questions. ~Crystal 😊"

"Thank you so much for taking the time to leave us a fantastic 5-star rating! 😊 We truly appreciate your support and are thrilled to hear that you had a positive experience with us. If you ever need anything or have any questions, feel free to reach out to Crystal Robertson State Farm Insurance in Detroit. We look forward to continuing to serve you!"

"Mr Shavers thank you so much for this glowing review! I appreciate you trusted us for your auto insurance needs. Please feel free to give us a call here at Crystal Robertson StateFarm should you have any additional questions. ~Crystal 😊"

"Thank you this 5 star review!!! Our goal is to deliver a true customer experience during every interaction and it gives me joy that your experience was just that. Please dont hesitate to give us a call should you have questions or just want to check rates. We are happy to help here at Crystal Robertson StateFarm 😊"

"I truly want to thank you for sharing your experience. We understand how important clear communication is, and we genuinely regret that your experience felt frustrating. For transparency, our records reflect that 3 voicemails were received - on the 5th, 7th after business hours on Friday and most recently Friday afternoon. Return calls were documented on the 6th and again on the 11th, and we also attempted to personally follow up regarding your most recent message. We are sorry that your experience did not meet your expectations but respect your decision to transfer and sincerely wish you all the best moving forward. ~ Crystal "

"Thank you so much for taking the time to leave this glowing review and thank you for trusting us with you auto insurance needs! Chantel is a rockstar and we are lucky to have her. Please don't hesitate to give us a call here at Crystal Robertson State Farm should you have any additional insurance needs:-) ~ Crystal"

"Mr. Daniels thank you so much for taking the time to leave us a 5 star review. It has been such a pleasure working with you over the years and we look forward to continuing to assist you with your insurance needs. Please do not hesitate to call us here at Crystal Robertson State Farm should you have any questions! ~ Crystal"

"Thank you Rob for this glowing review. We are honored to have assisted you with your auto insurance while providing the amazing customer experience Chantel is known for! Please don't hesitate to give us a call here at Crystal Robertson State Farm for any additional insurance needs. ~ Crystal"

"Thank you Debra for taking the time to leave this 5 star review!! We appreciate you giving us the opportunity to service you and thrive to provide a true experience to every person we encounter. Please don't hesitate to give us a call here at Crystal Robertson State Farm should you have any additional questions. ~ Crystal"

"Thank you so much for your feedback. We're sorry to hear that your experience has led you to consider switching companies- that's never the experience we want for any of our customers. As a small office, we occasionally experience moments when all team members are assisting customers in person or already on calls. It those instances, we always return calls when a voicemail is left, as a part of our commitment to responsiveness and care. Because we are unable to identify your account based on the name in your review, we'd appreciate it if you could contact us directly at crystal@crystalservesmotown.com or 313-340-9000. We'd truly value the chance to address your concerns and make it right. If this is regarding payment, account access or claims you can download the State Farm app or visit statefarm.com. Look forward to hearing from you soon. ~ Crystal "

"Mrs Dupree thank you so much for taking the time to leave this glowing review. Our goal is to provide a true experience. We are honored to assist with the insurance needs for you and your family. Please dont hesitate to give us a call should you have any questions here at Crystal Robertson State Farm! ~ Crystal"

"Hi there Flo! Thank you so much for this glowing review. You're right Brandi is a rock star and prides herself in providing rockstar service. Please dont hesitate to give us a call here at Crystal Robertson State Farm should you have any further questions:-) ~ Crystal "

"Thank you so much for taking the time to leave a 5 star review! You're right Emonie is the bees knees:-) and demonstrates her ability to navigate complexity everyday. Please don't hesitate to give us a call should you have any additional questions. ~ Crystal :-)"

"Mr. Ellis thank you for taking the time to leave this glowing review. You're right Emonie is great and plays a big role on the team! Thanks for giving us the opportunity to service you and please don't hesitate to give us a call with any questions hear at Crystal Robertson State Farm. ~Crystal"

"Ian thank you so much for your glowing review! You're right Brandi is awesome and I am so happy to hear that your experience was great! Please don't hesitate to give us a call here at Crystal Robertson State Farm for all of your insurance needs. "

"Ms. Howell thank you so much for taking time out of your day to leave a review. Yes Brandi is always being a Good Neighbor and we are excited that your experience was no different. Please feel free to give us a call here at Crystal Robertson State Farm with any questions! ~ Crystal :-)"

"Ms Dallas, Thank you for your glowing review! You're right Chantel is one of the best! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. ~ Crystal :-)"

"Hi Ms. Archer! Thank you so much for taking the time to leave this glowing review. You are correct Chantel is amazing and we are thankful to have her. I'm so happy we were able to save you money. Please don't hesitate to give us a call here at Crystal Robertson State Farm with any additional questions! ~ Crystal"