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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Donis Franklin

October 26, 2024

5  out of  5
rating by Donis Franklin
"Excellent service with a great team I recommend for all of your insurance needs"
We responded:
"Donis thank you fir your glowing review. Here at Crystal Robertson StateFarm we thrive to provide all the education you need to ensure you and your family have maximum coverage. Please feel free to give us a call if we can help with anything else! ~Crystal "
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Kyle Burton

October 26, 2024

5  out of  5
rating by Kyle Burton
"I came in looking for life insurance. Crystal was the agent I spoke with. She was very professional and knowledgeable about the different policies. She answered every question I had and even asked me after explaining each policy if I had any questions before moving on to the next options. Great atmosphere and overall great experience."
We responded:
" Thank you Kyle for sharing your experience! We’re thrilled we were able to help you with your life insurance needs and provide the professional and knowledgeable service you deserve. Our team is dedicated to helping customers like you achieve the goal of setting up a legacy for their families, and we’re honored to be part of that process. We appreciate your trust in us and look forward to assisting you in the future! ~Crystal "
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Edwin Mitchell

October 17, 2024

5  out of  5
rating by Edwin Mitchell
"Thanks for the prompt friendly service at the time of need!"
We responded:
"Thank you so much for your kind words, Edwin! We’re glad to hear that you received prompt and friendly service. Your support means a lot to us, and we’re here to help whenever you need assistance! - Crystal :-) "
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Rasun Thegod (RASUNTHEGOD)

October 3, 2024

1  out of  5
rating by Rasun Thegod (RASUNTHEGOD)
"Not the same service! Does not respect the elderly community!"
We responded:
"Hi there Mr Byrdsong, Thanks for taking the time to share your feedback. We are truly sorry to hear about your experience and take your concerns very seriously. Here at Crystal Robertson State Farm we respect all members of our community, especially our elderly. We strive to provide excellent service to everyone, and it's disheartening to hear that we may have fallen short in this instance. I am happy that I was able to provide additional insight during our follow up call today and hope that we are able to continue servicing your insurance needs. Please feel free to give us a call with any additional questions or concerns. ~ Crystal"
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RASUNtheGOD RASUNtheGOD

October 3, 2024

1  out of  5
rating by RASUNtheGOD RASUNtheGOD
"Not the same service!"
We responded:
"Hello Mr. Byrdsong, Thank you for sharing your feedback. We are sorry to hear that we did not meet your expectations. We understand that you have left a few reviews for the same issue , and sincerely apologize for any inconvenience this may have caused. We are committed to providing high-quality service to all of our customers and it's concerning to hear that you felt otherwise. I want to thank you again for allowing me a follow-up call with you today and happy I was able to provide some additional insight. Please feel free to give us a call with any additional questions or concerns. ~ Crystal"
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Jessica Steeples-Smith

October 1, 2024

5  out of  5
rating by Jessica Steeples-Smith
"Emonie was very helpful and resourceful. Her timliness, patience, and willingness to explore options for me were greatly appreciated. Thank you Emonie!"
We responded:
"Thank you, Jessica, for your kind words! We're so glad to hear that Emonie provided helpful and resourceful service. Her timeliness and dedication to exploring the best options for you reflect the care we strive to deliver to all our customers. We appreciate your trust in us! - Crystal Robertson State Farm Insurance Agent in Detroit"
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William O'Dell

September 20, 2024

5  out of  5
rating by William O'Dell
"Loved my experience with this agency!! Fast. Efficient, very friendly and a great price with incredible coverage. And so important to point out was their in depth knowledge and understanding not only of the home I was buying and insurance coverage I needed but also of the neighborhood and community!! Highly recommend!!"
We responded:
"Thanks so much for the glowing review William! At Crystal Robertson StateFarm it's our goal to personalize your experience and maximize your coverage. Please feel free to give us a ring if we can answer anymore questions for you! -Crystal 🤗"
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Unfiltered Inc.

September 16, 2024

5  out of  5
rating by Unfiltered Inc.
"Amazing service from Cortez Robertson and the team at the 7 mile location, worked diligently with me getting my business and personal policies taken care of !"
We responded:
"Thank you, Unfiltered Inc.! 🎉 We're thrilled to hear that Cortez, and the team provided you with exceptional service. We're here to help with all your business and personal insurance needs—don't hesitate to reach out anytime! - Crystal Robertson State Farm Insurance Agent 🙌🏽🚗🏢"
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devil bay

September 14, 2024

5  out of  5
rating by devil bay
"Crystal was the best and most respectful agent I have talked to in years since I been a costumer with State Farm. I recommend you contact her for quotes or questions about State Farm insurance. 10 out of 10 best costumer experience ever."
We responded:
"Thank you so much for the kind words! 🌟 We're thrilled to hear that we provided such a positive experience. We are always here to help with any questions or quotes you may need. Your recommendation means a lot to us! - Crystal Robertson State Farm Insurance Agent"
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Trace Althoff

September 13, 2024

5  out of  5
rating by Trace Althoff
"Always helpful and responsive. Great customer service. Just always AWESOME!"
We responded:
"Thank you, Trace! 🙌 We truly appreciate your kind words. Our team is always here to provide the greatest customer service and support that we can. 💪 Glad to have you with us! - Crystal Robertson State Farm Insurance Agent in Detroit 🙌 😊"
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Tiffany Ten Eyck

September 12, 2024

5  out of  5
rating by Tiffany Ten Eyck
"Look State Farm is gonna cost you more but you’re paying to be able to talk to ACTUAL PEOPLE LOCALLY. I am awful at paperwork and having a person to ask questions of has saved my ass tbh. If something ever bad happened I know I’d talk to a real person, which gives me comfort. I don’t want to call a call center after a catastrophe."
We responded:
"Thanks for sharing, Tiffany! 😊 We're so glad to hear that having real, local people to rely on makes a difference for you. Our team is always here to provide that personal touch and support when you need it most. Your comfort and security mean everything to us! Let us know if there is anything else we can do for you. - Crystal🙌"
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WebsitePlex

September 12, 2024

5  out of  5
rating by WebsitePlex
"Emonie is the best, having over 30 homes insured I couldn't be happier. You're the best."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Emonie has provided excellent service and helped you with your insurance needs. If you ever need anything else, feel free to reach out! - Crystal Robertson State Farm Insurance Agent in Detroit, MI 😊"
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Deanna Whitted

April 8, 2024

4  out of  5
rating by Deanna Whitted
"Excellent staff. I was tempted to change agents and/or insurance companies but the staff persevered to make sure my issues were resolved. I would recommend every time someone asks. And not because it's State Farm but because of the staff at the agency."
We responded:
"Thank you for your kind words, Deanna! We're thrilled to hear that our staff provided you with excellent service and resolved your concerns. Your recommendation means the world to us, and we're grateful for your trust and loyalty. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help! - Crystal Robertson State Farm Insurance Agent"
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Keith Kennedy

March 26, 2024

5  out of  5
rating by Keith Kennedy
"Cortez and Brandi are amazing. They bundled and packaged my personal and business insurance wonderfully. Amazing, friendly, professional service. A1!"
We responded:
"Hey there Keith! Thank you for leaving us a 5 star review. We are happy to hear that Brandi and Cortez were able to help you with your personal and business insurance. Feel free to give us a call or stop by if there is anything we can do for you!- Crystal"
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Sandra Butler

March 22, 2024

5  out of  5
rating by Sandra Butler
"Brandi was very informative and friendly. Thank you for your input on home insurance."
We responded:
"Hi Sandra! Thank so much for taking the time to leave us a great review. We will be sure to let Brandi know what an experience she created for you! If you have any questions about your Home Owners insurance please feel free to reach out or stop by Crystal Robertson State Farm."
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Kemberlee Prince

March 7, 2024

5  out of  5
rating by Kemberlee Prince
"I worked with Monique Irwin today and it was such a pleasure to work with her. She was claim, courteous, and detailed(I had a lot of questions lol). She went above and beyond her expectations. If you are looking for great insurance for a price you can afford please see Monique at State Farm at their 7 mile location!"
We responded:
" 🌈 Thank you for choosing us, and we're delighted to hear about your positive experience with Monique. We appreciate your kind words about her professionalism and attention to detail. If you have any more questions or need further assistance, don't hesitate to reach out to the Crystal Robertson State Farm Agent Office. We're here for you! 🌸🤝 "
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Patricia Gardenhire

March 7, 2024

5  out of  5
rating by Patricia Gardenhire
"I worked with Emonie and she was amazing, she took her time to help me with my home insurance and auto . I am so grateful how each step was explained and I had an upfront and clear understanding. Thank you"
We responded:
"🏡 We're thrilled to hear that Emonie provided you with exceptional assistance for your home insurance and auto needs. Thank you for sharing your positive experience! If you have any more questions or if there's anything else we can help you with, feel free to reach out. Your satisfaction is our priority at the Crystal Robertson State Farm Agent Office 🚗💼"
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JW

March 7, 2024

5  out of  5
rating by JW
"Great customer service experience! Love the professionalism and positive attitude."
We responded:
"🌟 Thank you for your kind words about our customer service! We're delighted to know that you had a great experience with our team. If there's anything more Crystal Robertson State Farm Agent team can do for you, please let us know. We appreciate your support! 😊👍"
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Rainee Anderson

February 21, 2024

5  out of  5
rating by Rainee Anderson
"Emonie was AMAZING! Literally EVERY other insurance company quoted me $800+ per month for full coverage. She got me full coverage for under $400/m. She saved me THOUSANDS of dollars AND was able to get me insured all in one phone call. I promise she is absolutely amazing and you should give them a call.💚💜💛"
We responded:
"Rainee, thank you for taking the time to share your fantastic experience with us! 🌟 We're delighted to hear that Emonie provided you with exceptional service, securing full coverage at a significantly lower price compared to other insurance companies. At the Crystal Robertson State Farm Agent Office, our goal is to deliver value and outstanding assistance to our customers. Your positive feedback and recommendation are truly appreciated. If you have any further insurance needs or inquiries, don't hesitate to reach out. We're here to assist you. Thank you for choosing us! ~ Crystal Robertson State Farm"
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Shawndra Davis

February 15, 2024

5  out of  5
rating by Shawndra Davis
"Excellent customer service by office staff."
We responded:
"Shawndra, we're overjoyed to hear about your fantastic experience with our office staff's excellent customer service! 🌟 Providing top-notch service is our mission, and we're delighted that you had such a positive encounter. If you ever have questions or need assistance, don't hesitate to reach out. Your satisfaction is our priority, and we're here for all your insurance needs! – Crystal Robertson State Farm Agent"
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Marlynne Moore

February 8, 2024

5  out of  5
rating by Marlynne Moore
"I would highly recommend Bradi Ford of State Farm to anyone in need of insurance. She was very professional and responsive to my evey need. We had some major under writing problems with a loan officer and she handled them like a champ! I was very thankful to have her on my team! She definitely went above and beyond. Thanks Brandi!"
We responded:
"Dear Marlynne, thank you for the fantastic shout-out! 🌟 I'm thrilled to hear that Brandi provided you with top-notch service. Handling those underwriting hiccups like a champ is what we aim for! 🏆 We're here for you whenever you need assistance, and your trust means the world to us. Looking forward to serving you in the future! - Crystal Robertson State Farm Team "
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Aaron Wallen

January 27, 2024

5  out of  5
rating by Aaron Wallen
"Brandi is truly amazing! Her kindness and attentiveness are exceptional. During challenging times, she has consistently made me feel well taken care of. I definitely appreciate her outstanding service."
We responded:
"Thank you so much for your 5 star review! Brandi is truly a rockstar and truly takes the customer experience seriously. I'm so glad you got to experience her in action:-) Please feel free to give us a call here at Crystal Robertson State Farm should you need any additional assistance in the future. We look forward to a long servicing you and your family with all of your insurance needs!!!"
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DangoLand

January 25, 2024

5  out of  5
rating by DangoLand
"Chantel and Brandi were incredible! Their kindness, patience, and knowledge helped to make my housing and life business go off smoothly! This place is great!!"
We responded:
"Thank you so much for your wonderful 5-star review! We're delighted to hear about your positive experience with Chantel and Brandi at Crystal Robertson State Farm Insurance. It's fantastic to know that Chantel and Brandi's kindness and patience made the process of helping you obtaining home owners insurance a simple and pleasant one for you. We take pride in our team's dedication to providing excellent service and making sure our customers feel supported every step of the way. Your feedback reinforces our commitment to delivering exceptional customer experiences. If you ever need further assistance or have more questions, please don't hesitate to reach out to Chantel, Brandi or anyone else on our team. We're here to help and make your insurance journey as smooth as possible."
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Melodi Velez

January 16, 2024

5  out of  5
rating by Melodi Velez
"Emonie is the best."
We responded:
"Melodi thank you so much for the 5 star review. You're right Emonie is a total rockstar and enjoys assisting wonderful people such as yourself. Please give us a call here at Crystal Robertson State Farm with any of your insurance needs!"
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Tyler Steele

January 16, 2024

5  out of  5
rating by Tyler Steele
"I had the pleasure of switching my insurance over to State Farm. Monique was my agent and she made the process super easy and stress free."
We responded:
"Hi there Tyler! Thank you for making the "switch" and most importantly thank you for choosing Crystal Robertson State Farm as your new agency. Monique is a true GEM and takes customer focused consultation personally! I'm so happy you had a chance to experience her top tier service!! Please refer your friends and family as we would absolutely love to service them as well!!! ~ Crystal:-)"