State Farm® Insurance Agent Crystal Robertson

"BISMILLAH
EXCELLENT SERVICE"

"Very nice...clean inside and out...staff very nice and explained everything very well..."

"Well well well good morning my world favorite insurance company I mean as long as I had this company n insure every single one of my vehicles I never had a problem but number one most importantly of all is the workers in the the person name is Mrs. Taneshia she is a very damn good comer service worker that actually does her job. She goes the extra mile to help u out even tho if she feel u r struggling with a certain thing. She will put her hard work n mind n energy into to help u with the process of ur policy. She is the best but last not less i can’t forget the other in the office as well so he she deserves a 5 star plus some because of her good vibe n good energy n her work ethic she the best n PLEASSE make sure u keep that in u n god bless u too n thanks u so much once again trust me ill b back"

"The best agent in the world for state farm home owner insurance"

"Cortez🥰 my go to guy any time I need car insurance! Thanks You’re the Best!"

"Very unprofessional experience. It took nearly two weeks to get a callback about my policy renewal, and by the time they responded, my policy had already lapsed.

I reached out because my premium was increased significantly without my consent. Instead of addressing that, Brandi(works in the office) attempted to mischaracterize my situation by suggesting my property was being rented out, even after I clearly stated it was not—only that I was having work done. She then mentioned reporting her lie to underwriting.

Poor communication and questionable practices. Would not recommend."

"Best insurance rates , whole staff is very friendly and professional. Cortez, Chantel and Crystal helps me whenever I need anything or any questions answered. I’m sending all my friends and family to them for any insurance. I literally left my other insurance companies to start with them because they’re the best. If I could give 10 starts I would. Thank you State Farm 🫶🏽"

"Chantel was the most perfect agent. She was prompt efficient. She helped me with all my issues answered them with precise information. She kept me abreast on everything that was going on unlike other agents that I had to deal with she kept paperwork in order. She was just the best."

"I don’t usually leave reviews for anyone or anything, because my time is very limited. BUT I want to say my experience with State Farm has been the best experience and I owe it all to Crystal Robertson! I was overwhelmed with the underwriters from my mortgage company, and they were super picky yet making requests changes and very challenging everyday, with crazy time restrictions! Crystal sent over every documentation as requested and same day each time. They must have changed something everyday for a week straight. Crystal kindly spent hours on the phone with me, communicated via email daily with the processors, gave clear and kind responses SAME DAY, most times the same hour, everytime! I was at my breaking point with this lender. All of my things were in order, but they still gave me such a difficulty. Crystal never became impatient, even though I did! She got me through a really tough week. Words can’t describe my gratitude. She’s like heaven sent, because without her I would have given up and I can’t do this, real estate is my life! THANK YOU CRYSTAL. Pleaseeeee stay with State Farm! I will for sure be in touch soon to add more policies.

I’d give State Farm a thousand stars! Also they have better rates for more coverage. Great customer service and they are very knowledgeable."

"They the best office they made it happen every time"

"The best"

"Jennifer helped me so much. Friendly, understood my needs, and got me a much better rate than any other provider. So well, I recommend her for anyone that I know who is looking to save money on their insurance policies."

"I appreciate the diligence and efficient engagement of Brandi Ford at Crystal Roberts State Farm in the resolution of a pressing concern. Her quick actions resulted in a very positive outcome."

"Brandi and Crystal go above and beyond! It's always a pleasure working with them."

"Great customer service"

"Exceptional customer service, outstanding availability and professionally friendly."

"I'm a former client of retired State Farm Agent, Eric Huffman, who came highly referred and was outstanding! He let his clients know a year in advance of his retirement, and how everyone would be transferred to another State Farm Agency. The next Agent was just as great, and the transfer/communication was seamless for close to 7 years.

Then, earlier this year (2025), State Farm abruptly transferred their customers to the Crystal Robertson Agency. I wasn't aware of the change until I called my "then" Agent, and the office manager at the Robertson Agency answered the phone. No explanation. And not welcoming.

This month (November), I called for clarity on my Policy twice, leaving detailed voicemails. After a week+, no one has returned my calls. "No one".

No problem. I've already submitted my formal request to switch Agents. As the customer, I have choices.✌🏾

***Update (12/3/25): Crystal Robertson responded to my negative Google Review faster than the turn-around time of her Office returning my calls related to my Policy. No surprise. For the record, I was annoyed with the unprofessionalism, "not frustrated" (as she indicated), and have moved on.💯***"

"I really appreciate having insurance with a local agency and The Crystal Robertson Agency has been great to have for many years. I am so glad that I spoke with Chantel Cheatom. She was professional and very helpful."

"Very good customer service"

"Chantel was amazing, professional, courteous an absolute life saver for me during this difficult situation I'm in right now. I HIGHLY recommend them."

"They were very professional and they worked with me to help me get the best plan for me"

"This office never answers my calls. I will be switching companies."

"They are very detailed, precise and friendly. I would highly recommend!"

"Brandi at Crystal Robertson State Farm is a stellar agent. Trustworthy and responsive."

"Amani was very nice and understanding great customer service as well
Great patience what an awesome State farm Agent I wished I could get someone like her every time she really knows what it takes to be a State farm Agent she knows her work LIKE A GOOD NEIGHBOR 👍 Detroit office Crystal Robertson"